Delivery charges are £8.99 per order if order value is less than £60.00. Orders of £60.00 or above are free of delivery charges. Deliveries are only available to the UK mainland only.
Next day delivery if your order is placed before 12.00 Monday – Thursday. Orders placed on Thursday after 12.00 and Friday before noon will be delivered on Monday. Orders placed on Friday after 12.00 will be processed on Monday for Tuesday delivery. Please make sure you are available to accept the delivery (deliveries are due between 8am and 5.30pm).
If no-one is available to accept the delivery a card will be left to inform you how you can collect your parcel or arrange re-delivery. It then becomes your responsibility to contact the relevant delivery company to arrange a suitable re-delivery date. We accept no liability if delivery is not made due to you not being available.
Safestore is committed to giving you the best possible products, prices and service. Should any product purchased from Safestore found to be faulty, damaged in transit, or differing from the description given at the Safestore website then we will be pleased to arrange to either refund or replace the product at the discretion of the customer. All returns must be notified by post to Safestore within 21 days of delivery of the product. Your credit card will be credited within 10 working days of the merchandise being received back at our facility.
In the event of a customer purchasing an item from Safestore mistakenly and through no fault of Safestore, we will be replace or refund the item provided that the original item is returned to Safestore unused and in saleable condition. In cases where the customer is either unable or unwilling to arrange return carriage after mistakenly purchasing a product, Safestore reserves the right to charge an uplift fee to cover the cost of employing a courier company to collect the item from the customer. In cases where an entire order is returned, we reserve the right to retain the cost of the outward carriage. This does not affect your statutory rights as a consumer. To arrange to return a product or for further information about returns or refunds please e-mail us at websales@safestore.co.uk or telephone us at 0800 444 800 Monday to Friday 08.30 – 18.00.
Right to Cancel - "Cooling Off Period"
You have the right to change your mind and cancel an order within 7 working days of placing the order. This is known as a "Cooling Off Period". If you wish to cancel within the 7 working days you must inform Safestore in writing. Please write to Safestore Limited, Brittanic House, Stirling Way, Borehamwood, WD6 2BT.
Safestore, we will be replace or refund the item provided that the original item is returned to Safestore unused and in saleable condition. In cases where the customer is either unable or unwilling to arrange return carriage, Safestore reserves the right to charge an uplift fee to cover the cost of employing a courier company to collect the item from the customer.
Safestore is committed to maintaining high standards of customer service including our sales administration, and the handling of any customer concerns or complaints.
How to complain:
To make a complaint (whether about a product purchased, our service, or any other matter) please e-mail us at websales@safestore.co.uk, telephone us on 0800 444 800, or write to the Safestore Limited, Brittanic House, Stirling Way, Borehamwood, WD6 2BT.
How we will handle each complaint:
Safestore promises to handle each complaint effectively in a prompt, courteous and fair manner and make every reasonable attempt to rectify the problem to the complainants satisfaction and to use what we have learned to reduce the likelihood of recurrence.
When a complaint is lodged a complaint number will be issued if the problem cannot be resolved within the same working day. This number will then be quoted in all correspondence thereafter until the complaint is resolved. Wherever possible, a single-person contact at Safestore will be given to provide continuity throughout the process.
Timescale for resolving complaints:
We promise to acknowledge your complaint within 2 working day of receiving the telephone, fax or email complaint. We aim to resolve all product complaints within 5 working days and other complaints within a maximum of 15 working days.
Please see our privacy policy.