At Safestore, we believe in supporting and developing our people to be the best that they can be. Since 2003, we have had the ‘Investors in People’ accreditation, which means we invest in our employees' development and progress.  Every year, we invest over 25,000 hours developing our people. From online learning modules to face to face sales training, every one of our team members has the opportunity to take part in structured learning.
From your first day you’ll be provided with all the support you need to really make an impact. We offer a comprehensive and structured 13 week induction, which focuses on the specific accountabilities you will be responsible for in your role. We provide our new starters with regular feedback to get them off to the best possible start, right from the word ‘go’.
Ongoing training and development
We deliver dedicated sales training to help you master the skills and behaviors’ which will enable you to perform well at Safestore. In addition, our team members receive health and safety training (including forklift licensee) in accordance with the requirements of their roles.  We have also developed an online learning platform allowing team members to learn independently at the click of a button.
Career progression
Beyond this, there are plenty of opportunities at Safestore to grow within your role and progress beyond it. Through regular coaching and performance reviews with our line managers, we are keen to support and challenge our Sales Consultants and Assistant Managers of today to become our Store Managers of tomorrow as Safestore goes from strength to strength. 
As a Sales Consultant you will benefit from a structured programme of development providing you with the skills and experience to become a Store Manager. The programme as outlined below is designed to work around your role and the ‘day job’ but your progress on the programme is completely driven by you.
A Day in the Life of a Sales Consultant

Store Manager Development programme

Following successful completion of the first 4 modules you will be considered for the Store Manager Development (SMD) programme. The programme is designed to provide you with the skills and experience you need to manage your own store and manage and motivate your own team.
Sales Consultant - Career Development
To hear what some of our current SMD participants had to say about their time with Safestore, see below.
A Day in the Life of a Store Manager
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Award winning customer service at Safestore

We put customer service at the heart of all that we do, and we’re thrilled to have been recognised for this commitment by Feefo, an independent customer rating service.
In 2024, we were awarded the prestigious Feefo Platinum Trusted Service Award for the fifth year in a row, as well as the first ever exclusive accolade in customer service – the Feefo 10 Year of Excellence Award!

The independent recognition from Feefo that we’re delivering such a high level of customer service is something we’re really proud of. The fact that so many of our customers are happy to leave us such positive reviews online is the icing on the cake, and we’re determined to maintain that level of service.

We’re also delighted that our customers have rated us as Excellent on Trustpilot, giving us 5 (4.8) stars from over 8,500 customer reviews.

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