We use a number of different cookies on our site.

A ‘cookie’ is a very small piece of information in the form of a text file placed on your computer hard drive by lots of the websites that you visit. ‘Cookies’ allow us to help you get the best out of your visit to the website and improve your user experience, for instance by remembering that you have visited before. They can also be used to make sure that the advertising you see is relevant to you. 

For further information about ‘cookies’ please visit http://www.allaboutcookies.org

By navigating around the Safestore website we will assume you are happy with ‘cookies’ being set by us to improve your experience at Safestore.co.uk. The cookies enable to show you content and services that we believe you will be interested in.

If you are not happy, then you should either not use this site, or you should delete the cookies having visited the site. Due to our use of cookies for functions such as logging in, some aspects of our service may not work if you attempt to browse the site with cookies blocked. 

Our ‘cookies’ are used to store basic information, like your user identification. They do not store password or credit card information.

If you would like a storage price quote and would rather not continue to use this website, please call us and we can provide a quote over the phone.
Our telephone number is 0800 444 800.

The sections below describe the cookies we use on this site and what we use them for.

Strictly necessary cookies

These ‘cookies' are importantly created to help support the structure of the pages that are displayed to you. These help the website to function and enhance the look and feel of the website. They also help to improve navigation around our website and allow you to return to pages and storage locations you have previously visited.

This type of ‘cookie’ are temporary and only lasts for the duration of the time you are browsing the website and are deleted when you leave. 

Performance cookies

‘Cookies’ are used to provide aggregated statistics on visitors to our websites and their browsing behaviour. This enables us to order the site to make customers’ journeys easier, and if necessary make improvements. The data is aggregated and anonymised, which means we cannot identify you as an individual. 

We use a number of tools to carry out analytical functions on our site including, Google Analytics and Hotjar.

Google's privacy policy can viewed using this link:
https://www.google.com/intl/en_ALL/policies/privacy/

We use Hotjar in order to optimise the website experience. Hotjar is a technology that helps us better understand our users experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our online service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behaviour and their devices (in particular device's IP address (captured and stored only in anonymised form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), preferred language used to display our website). Hotjar stores this information in a pseudonymised user profile. Neither Hotjar or Safestore will ever use this information to identify individual users or to match it with further data on an individual user. For further details, please see Hotjar’s privacy policy by clicking on this link.
 
You can opt-out to the creation of a user profile, storing of data about your usage of our site and Hotjar’s use of tracking cookies on Safestore.co.uk and other websites by following this opt-out link.

Functionality cookies

We use ‘cookies’ to make accessing the website more convenient, so you don’t need to re-enter your personal details such as email address, phone number and post code when getting a storage quote or booking a storage unit. This information will allow us to welcome you by name, and over time to personalise our website content to reflect your preferences. For security reasons, you will still need to enter your password when accessing your online storage account. 

Our ‘cookie’ will remain on your personal computer, tablet or mobile phone until you delete it.  If you choose to do this, you will need to enter your details each time you visit the site. It is possible for you to view our website without providing any personal information, but you will need to re-enter your details so we can process a quote or booking you make.

3rd party advertising cookies

These ‘cookies’ are used to help us understand the performance of our marketing activity and improve the relevance of the adverts that you see. They collect information about browsing behaviour, for example which location or store pages you viewed which then allow us to serve you content relevant to your interests while browsing our own site or on other websites. ​

Should you wish you can disable such 3rd party ‘cookies’ from within your web browser settings - please see Disabling Cookies for guidance.

Please note that disabling such cookies does not necessarily mean you will not see any advertising from Safestore Group, but any adverts you do see are much less likely to be relevant to your interests
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