Safestore and Our Customers

We are committed to delivering a first class service and because our customers are at the heart of everything we do, we continue with our focus on improving our service. We do this by gauging customer satisfaction using our website, third party tools and social media.

This information helps us to develop offers and services as well as resolving issues at store level. We are aware how customer feedback and testimonials play a part in the buying process and therefore, our customer feedback, whether it is good or bad, informs us if we need to do things better and has proven invaluable to us over the years.

We continue to seek customer feedback through Feefo, the online review platform which guarantees 100% genuine feedback. Feefo polls real Safestore customers about their experiences meaning that feedback is a true representation of consumer opinion. All of our stores across the country receive feedback which means customers can view the ratings for each individual store.

In 2018, Safestore once again maintained a customer service rating of 96% based on the customers who rated their experience as “Excellent” or “Good”. Having achieved this service level online, in store and on the phone, Safestore was again recognised with a “Gold Trusted Merchant” award – given to businesses achieving over 95% for the fifth year running.

This coveted award is based purely on the interactions with verified and genuine customers and as such the accreditation is a true reflection of our commitment to providing outstanding service.

In addition to using Feefo, Safestore now invites customers to leave a review of their service on a number of review platforms, including Google, Trustpilot and directly on This way, wherever customers look for trust and reputational signals about Safestore, they will see an impartial view of our excellent customer satisfaction.

Une Pièce en Plus continues to use Trustpilot to obtain independent customer reviews. Since 2013, over 1,600 reviews have been collected with more than 92% of customers satisfied with their customer service experience, rating it four stars and above.

We are proud to be recognised for delivering exceptional customer service and we see this as a great achievement and a testament to the hard work of our colleagues in store.

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