Safestore and Our Customers

We put our customers at the very core of our business as we continue to build our capability to respond to changing customer expectations in today’s fast-paced world.

Our high standards of customer service online, on the phone and in store, alongside our leading digital platforms, mean that our skilled workforce across the Group is effective at converting enquiries by delivering the best to our customers in terms of price, service and quality.

We are continuing to see a sustained improvement in the feedback we are getting from customers on our service through Feefo, the independent customer rating system for businesses launched in 2013 which guarantees 100% genuine feedback. Feefo polls real Safestore customers about their experiences meaning that feedback is a true representation of consumer opinion. All of our stores across the country receive feedback which means customers can view the ratings for each individual store.

In 2017, Safestore once again achieved a customer service rating of 96% based on the customers who rated their experience as “Excellent” or “Good”. Having achieved this service level, Safestore was again recognised with a “Gold Trusted Merchant” award – given to businesses achieving over 95%.

This award is evidence of our staff going above and beyond to deliver the best customer service possible and we are encouraged to see the impact of recruiting, developing and retaining the right people, and supporting and engaging them so that they are able to be the best they can be.

Une Pièce en Plus continues to use Trustpilot to obtain independent customer reviews. In the three years since launch, more than 1,350 reviews have been collected with an excellent average score of 4.56 out of 5. More than 93% of customers are satisfied with their customer service experience, rating it four stars and above.

Customer reviews are becoming increasingly important to the Group as a whole as they enable us to manage our high customer service standards and they increase the likelihood of online enquiries.
Subscribe to our email alerts
Find a store & Get a quote
Complete your quote

You’re almost done!

Complete your quote at