Safestore and Our Customers

We believe that at the heart of our successful business is the provision of a high standard of customer service online, on the phone and in store. Combined with a leading digital platform, our talented workforce across the UK is effective at converting enquiries by delivering the best customer service.

Just over three years ago, we rolled out Feefo, the independent customer rating system for businesses that guarantees 100% genuine feedback. Feefo polls real Safestore customers about their experiences meaning that feedback is a true representation of consumer opinion. All of our stores across the country receive feedback which means customers can view the ratings for each individual store.

In 2016, Safestore achieved an average Customer Service Rating of 95% based on the customers who rated their experience as “Excellent” or “Good”. Having achieved this service level, Safestore was again recognised with a “Gold Trusted Merchant” award – given to businesses achieving over 95%.

The success of Safestore is dependent on recruiting, developing and retaining the right people and supporting and engaging them so that they are able to deliver the best customer service.
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