Summary of Corporate Responsibility

At Safestore, corporate social responsibility (“CSR”) is important to our business processes and operations. We strive to ensure that our activities reflect our ongoing commitment to customer care, colleague engagement, responsible supply chains, driving stakeholder value and helping to maintain a sustainable environment for future generations.

As the UK’s largest provider of self-storage facilities, we are very aware of the impact we can have in society and on the environment and therefore, by making incremental changes year-on-year, we can ensure that our actions have positive implications for our colleagues, suppliers and wider society.  
 

Non-financial information statement

We aim to comply with the new non-financial reporting requirements contained in Sections 414CA and 414CB of the Companies Act 2006. The below table, and information it refers to, is intended to help stakeholders understand our position on key non-financial matters. 
Reporting requirement
Policies and standards which govern our approach
Risk management and additional information
Environmental matters   The Company’s CSR strategy has as one of its four pillars, to mitigate the environmental effects of its activities to reduce its carbon footprint, improve recycling, reduce reliance on packaging, minimise waste and improve efficiencies on finite natural resources in all parts of the Company’s operations. How the Company seeks to implement its CSR strategy is set out in Our Environment on pages 33 to 35 of the CSR report.

The Company’s approach to environmental matters is overseen by the Company’s CSR leadership team.
Employees — Code of conduct (page 29)
— Equal opportunities policy (page 28)
— Bullying and harassment policy (page 27)
— Disciplinary and grievance policies (page 27)
— Health and safety manual (page 29)
The pivotal role of our colleagues is reported within the Our People section of the CSR report on pages 26 to 29 and within the Chief Executive’s statement on pages 5 and 6.

Further commentary for individual policies is set out on the pages as detailed in the previous column. These policies are made available to all colleagues within the Company’s Colleague Handbook, an internal document available to all colleagues on the Company’s intranet.

The Company’s approach to Pay Fairness throughout the Group is set out on pages 64 and 65 of the Directors’ remuneration report.
Human rights — Code of conduct (page 29)
— Equal opportunities policy (page 28)
— Data privacy policies (page 29)
— Anti-slavery statement (page 29)
— Whistleblowing (“Speak Out”) policy (page 45)
— IT policy
Our commitment to human rights is reported within our CSR report:

Human Rights on page 29.
Integrity on page 29.

Further commentary for individual policies is set out on the pages as detailed in the previous column.

These policies are monitored as part of our risk management processes, overseen by the Audit Committee.
Social matters   The Company does not have formal policies in relation to social matters, but its approach to social matters is set out in Our Community on pages 30 and 31 of the CSR report. The Company’s approach to social matters is set out in the Company’s Colleague Handbook and Operations Manual, which are internal documents available to all colleagues on the Company’s intranet.

The Company’s approach to social matters is overseen by the Company’s CSR leadership team.
Anti-corruption and anti-bribery — Anti-corruption and bribery policy (page 45)
— Anti-bribery statement (page 45)
— Gifts, tips and hospitality policy (page 45)
Further commentary for individual policies is set out on the pages detailed in the previous column.

These policies are monitored as part of our risk management processes, overseen by the Audit Committee.
Description of principal risks and impact on business activity Risk overview, pages 12 to 15 of the strategic report The Company’s approach to risk management and internal control is set out in the governance report on page 44.
Description of the business model   The Company’s market and business model are reported on pages 8 to 10 in the Chief Executive’s review of the strategic report.
Non-financial key performance indicators   KPIs are summarised on page 5 in the Chief Executive’s statement and reported in the Financial Highlights section of page 2 and within the Trading Performance section of the strategic report on pages 10 and 11.

Certain Group policies and internal standards and guidelines are not published externally, but are available to all colleagues on the Company’s intranet.

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