Non-financial information statement

We aim to comply with the non-financial reporting requirements contained in Sections 414CA and 414CB of the Companies Act 2006. The below table, and information it refers to, is intended to help stakeholders understand our position on key non-financial matters.
Reporting requirement
Some of our relevant policies
Where to read more about our policies
Environmental matters   The Company’s sustainability strategy has as one of its four ‘pillars’ to mitigate the environmental effects of its activities to reduce its carbon footprint, improve recycling, reduce reliance on packaging, minimise waste and improve efficiencies on finite natural resources in all parts of the Company’s operations. How the Company seeks to implement its sustainability strategy is set out in Our Environment on pages 59 to 77 of the Sustainability report.

The Company’s approach to environmental matters is overseen by the Company’s sustainability leadership team.
Employees — Code of conduct (page 86)
— Equality, diversity and inclusion policy (page 49)
— Bullying and harassment policy
— Disciplinary and grievance policies
— Health and safety policy manual (page 50)
The pivotal role of our colleagues is reported within the Our People section of the Sustainability report on pages 48 to 53 and within the Chief Executive’s statement on pages 10 and 11.

Further commentary for individual policies is set out on the pages as detailed in the previous column and/or on the Company’s website. These policies are made available to all colleagues within the Company’s Colleague Handbook, an internal document available to all colleagues on the Company’s intranet.

The Company’s approach to pay fairness throughout the Group is set out on pages 103 to 106 of the Directors’ remuneration report.
Human rights — Code of conduct (page 86)
— Equality, diversity and inclusion policy (page 49)
— Data privacy policies
— Anti-slavery statement
— Whistleblowing (“Speak Out”) policy (page 86)
— IT policy 
Further commentary for individual policies is set out on the pages as detailed in the previous column and/or on the Company’s website.

These policies are monitored as part of our risk management processes, overseen by the Audit Committee.
Social matters   The Company’s approach to social matters is set out in Our Community on pages 56 to 58 of the Sustainability report. The Company’s approach to social matters is set out in the Company’s Colleague Handbook and Operations Manual, which are internal documents available to all colleagues on the Company’s intranet.

The Company’s approach to social matters is overseen by the Company’s sustainability leadership team.
Anti-corruption and anti-bribery — Anti-corruption and bribery statement and policy (page 86)
— Gifts, tips and hospitality policy (pages 86)
Further commentary for individual policies is set out on the pages detailed in the previous column.

These policies are monitored as part of our risk management processes, overseen by the Audit Committee.
Description of principal risks and impact on business activity — Risk overview (pages 35 to 40 of the strategic report) The Company’s approach to risk management and internal control is set out in the governance report on page 85.
Description of the business model   The Company’s market and business model are reported on pages 16 and 18 in the Chief Executive’s review of the strategic report.
Non-financial key performance indicators   KPIs are summarised in the Chief Executive’s statement and reported in the financial highlights section of page 1 and within the trading performance section of the strategic report on pages 18 and 19; as well as in the sustainability report on page 44.


Certain Group policies and internal standards and guidelines are not published externally, but are available to all colleagues on the Company’s intranet and publicly within the Governance section of the Company’s website.

Subscribe to our email alerts
Find a store & Get a quote
Complete your quote

You’re almost done!

Complete your quote at