Non-financial information statement

We aim to comply with the non-financial reporting requirements contained in Sections 414CA and 414CB of the Companies Act 2006. The below table, and information it refers to, is intended to help stakeholders understand our position on key non-financial matters.
Reporting requirement
Some of our relevant policies
Where to read more about our policies
Environmental matters   The Company’s sustainability strategy has, as one of its four pillars, to mitigate the environmental effects of its activities to reduce its carbon footprint, improve recycling, reduce reliance on packaging, minimise waste and improve efficiencies on finite natural resources in all parts of the Company’s operations. How the Company seeks to implement its sustainability strategy
is set out in Our Environment on pages 39 to 47 of the sustainability report.

The Company’s approach to environmental matters is overseen by the Company’s sustainability group.
Employees — Code of conduct (page 35)
— Equality, diversity and inclusion policy (pages 34 and 35)
— Bullying and harassment policy (page 35)
— Disciplinary and grievance policies (pages 33 and 35)
— Health and safety policy manual (page 32 and 41)
The pivotal role of our colleagues is reported within the Our People section of the sustainability report on pages 31 to 35 and within the Chief Executive’s statement on pages 5 and 6.

Further commentary for individual policies is set out on the pages as detailed in the previous column. These policies are made available to all colleagues within the Company’s Colleague Handbook, an internal document available to all colleagues on the Company’s intranet.

The Company’s approach to pay fairness throughout the Group is set out on pages 65 to 67 of the Directors’ remuneration report.
Human rights — Code of conduct (page 35)
— Equality, diversity and inclusion policy (pages 34 and 35)
— Data privacy policies (page 32)
— Anti-slavery statement (page 31)
— Whistleblowing (“Speak Out”) policy (pages 35 and 53)
— IT policy and data privacy policies (page 32)
Our commitment to human rights is reported within our sustainability report on page 31.

Further commentary for individual policies is set out on the pages as detailed in the previous column.

These policies are monitored as part of our risk management processes, overseen by the Audit Committee.
Social matters   The Company’s approach to social matters is set out in Our Community on pages 36 to 38 of the sustainability report. The Company’s approach to social matters is set out in the Company’s Colleague Handbook and Operations Manual, which are internal documents available to all
colleagues on the Company’s intranet.

The Company’s approach to social matters is overseen by the Company’s sustainability group. team.
Anti-corruption and anti-bribery — Anti-corruption and bribery statement and policy (pages 35 and 53)
— Gifts, tips and hospitality policy (pages 35 and 53)
Further commentary for individual policies is set out on the pages detailed in the previous column.

These policies are monitored as part of our risk management processes, overseen by the Audit Committee.
Description of principal risks and impact on business activity Risk overview (pages 13 to 16 of the strategic report) The Company’s approach to risk management and internal control is set out in the governance report on pages 52 and 53.
Description of the business model   The Company’s market and business model are reported on pages 10 and 11 in the Chief Executive’s Statement within the strategic report.
Non-financial key performance indicators   KPIs are summarised in the Chief Executive’s statement and reported in the financial highlights section on page 2 and within the trading performance section of the strategic report on page 12.

Certain Group policies and internal standards and guidelines are not published externally, but are available to all colleagues on the Company’s intranet.

Subscribe to our email alerts
Find a store & Get a quote
Complete your quote

You’re almost done!

Complete your quote at