Business Storage FAQs

Get answers to frequently asked questions about business storage and how it works

Who is Safestore?

Safestore is the UK’s No.1 for choice for self storage with over 100 storage centres nationwide, for all your local home and business storage needs. We also have a further 25 stores trading as Une Piece en Plus in Paris. Our trained, professional and helpful staff and our 30 years experience in Self Storage will ensure that you receive the best service and value in the industry.

How does Self Storage at Safestore work?

You can store your goods or possessions from as little as a week for as long as you need. Storage rooms can be booked in advance to make sure the size you require is available on the day you need it. You can also easily switch to a smaller or larger room whilst in storage if you need to. Self storage at Safestore is flexible, secure and hassle free, in fact it couldn’t be any easier, our one-stop-shop approach means our storage experts will deal with any problem you might have. All our people are trained to help and advise you to make sure you get the best service and value for money.

What kind of security is in Safestore's stores?

We take the security of your goods and possessions extremely seriously. To protect them all our centres have staffed receptions, sophisticated alarm systems and 24hr CCTV surveillance. Access to our storage centres is strictly controlled. Also, you are the only one with access to your room, which is locked with a padlock owned by you. For more information, check out our Security and Insurance FAQs

Do I need my own padlock?

Yes, you need your own padlock to ensure that you are the sole key holder for your room and to ensure that your room is securely locked at all times. Safestore stock full range of high security padlocks in all of our stores.

How much does it cost to store with Safestore?

The price you pay is determined by the size of the room you need. That's why our commitment to you is that we will get you into the smallest space possible. As the rental charge is calculated according to the floor area of the storage room, the smaller the floor area the less you end up paying.

Estimating the space you need isn’t as simple and straightforward as it looks. It depends on:

- What you need to store
- How stackable it is
- How high the ceiling of the storage room is
- Where the storage room is located in the storage centre, generally ground floor is more expensive
- What sort of access you will need since you may want to leave a walkway through the storage room to get to your possessions.

We can advise you on how to stack your goods and possessions to make maximum use of the space.

In the meantime, if you would like to get a rough idea of how much space you might need, you can use the size estimator on our Website.

What is the minimum rental period?

The minimum rental period is one week. You can store for as long as you want, there is no maximum rental period. 

What is included in the price - are there any hidden extras?

The price for storage you are quoted excludes VAT if you are a business looking for storage. You will need a padlock to secure your room and your goods will need to be insured whilst they are in storage. You may use your own business insurance or we can provide you a quote on our own insurance.

To book a storage unit is absolutely free and there is no obligation once done so to store with us.

Do you offer any discounts?

Yes, we normally offer a range of discounts including: weeks free storage; pre-pay discount; discount for students; discount for online merchandise purchases. However, the offers may change store by store, offers for stores can be found on the store location page of the website. Or you can call the storage centre to find out the best deal for you.

Do I pay weekly or monthly?

We'll invoice you on a four weekly basis, payable in advance. However, we only ask for fourteen days notice when you vacate your room and we refund to you any unused storage charges.

How long can I stay?

You are welcome to stay as long as you require.

How quickly can I move in?

You can move in on the same day as you make your enquiry (during office opening hours) providing that you have the relevant documentation needed to complete and sign your contract. Two forms of ID are required one of which must be a photo ID (passport or driving licence, for non UK citizens a passport will be required) and a utility bill less than 3 months old. Payment of a deposit and the first invoice must be made prior to moving in. Please check with the store team.

What do I need to open a contract?

Two forms of ID are required one of which must be a photo ID (passport or driving licence); for non UK citizens a passport or UK driving licence will be required) and a utility bill less than 3 months old. Payment of a deposit and the first invoice must be made prior to moving in. Please check with the store team.

What kind of payment methods are available?

Most our customers choose to pay by direct debit. However, we also accept credit and debit cards.

Why do I need insurance?

Your goods must be insured whilst in storage. Safestore offers insurance protection under our own insurance policy.

We always take good care of our stores and make every effort to protect items being stored with us. Unfortunately there are some events which may damage your goods which are out of our control, such as a fire or flood. It is therefore standard practice for self storage companies to require their customers to adequately insure their goods for the duration of their stay.
See our Insurance FAQs for more information

Can I transfer to another room if I need more or less space?

You can easily move to another size room at any time, depending on your storage requirements and the availability of other room sizes in the store.

How often can I have access to my goods?

You can come and go as you please, 7 days a week during the store opening hours. Some stores have rooms with access 24 hours.

How do I get my goods to you?

You have to bring your belongings to the storage centre. All our centres have ample car parking and large loading/unloading areas. Alternatively, we can recommend van hire with our partner Europcar at preferential rates or a local removal company to help you with your transportation.

How high are your storage rooms?

Depending upon the Safestore store you choose the rooms range from 7 to 9 ft in height.

Do you have trolleys or forklifts available?

All stores have trolleys and pallet trucks available free of charge for customers use. We also have forklifts available in many of our stores, which can be operated on your behalf by one of our trained staff.

How does Safestore's Lowest Price Guarantee work?

The Safestore Lowest Price Guarantee (LPG) is simple: we will beat any local comparable quote if it's cheaper and presented to us within 28 days of moving in by 10% for the first 8 weeks and match it thereafter.

​We will also match any introductory offers and insurance (comparable perils). This offer applies to individual self storage rooms of the same size as the competitor (not container storage) within a 3 mile radius of the store inside the M25 and within a 5 mile radius throughout the rest of the UK. Price comparisons are for the total storage charge including VAT based on a 4 week stay. Safestore reserve the right to increase the LPG price after 90 days.

Our Lowest Price Guarantee is currently available to most UK Safestores. Click here for a list of  the stores that are not currently offering the LPG and those that are only offering LPG on selected units.  This list is subject to change and we reserve the right to remove this offer at any time.

Do you offer storage for business?

Yes, we offer flexible contracts for short or long term Self Storage. There is no minimum stay. We guarantee our business customers the best business rates available. Please contact the storage centre for details.

Do you have office facilities?

Yes, some of our storage centres also offer office rental. Please visit our office website

What if I have booked and my plans are delayed?

That is no problem just let us know about the changes and we will extend your booking.

Can I book online?

We have online booking available at selected storage centres. However, you can book a unit by calling your selected self storage centre directly.

Can I store in a number of stores?

Yes, you can store in as many storage centres as you wish, each will be on a separate contract. However if you store in 5 or more centres and would like one contract and central billing our National Accounts Department would be happy to help you. They can be contacted by calling 0845 034 1490 or by emailing

Can I change the storage centre?

You can move to another one of our storage centres as you wish subject to availability. Remember you will be responsible for moving your own items from one centre to another.

What items cannot be stored?

We do not permit the storage of: 
  • Hazardous goods, toxic materials
  • Pollutants, contaminants, waste
  • Perishable goods, live animals, living plants
  • Cash and securities, illegal goods
  • Explosives, firearms, ammunitions
We always cooperate with the Police and HM Customs.

We’re here to help you

Experts in self storage and dedicated to offering the best customer service

Our friendly, professional advisers in store and on the phone are experts in their field and can help you every step of the way through your storage journey. Safestore is proud to have been awarded a 'Gold Trusted Merchant' award in 2014 and 2015 by Feefo (an independent customer rating system for businesses), commending our ability and commitment to making customers happy. We hope you will be one of them.

Need help?
Speak to a team member
0800 444 800
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