Coronavirus (Covid-19) & Safestore

At Safestore, the health and well-being of our customers and colleagues is our number one priority.
To support our customers and colleagues through this difficult time, we will be operating our stores during the following hours (subject to change – please see individual store page for information).

Monday – Saturday: 8am – 12pm and 1pm – 5pm
Sunday: 10am – 12pm and 1pm – 4pm

Exceptions:

Safestore Bath: Closed on Sunday
Safestore St Johns Wood: Mon to Fri - 9am - 12pm and 1pm to 5pm, Sat - 10am to 2pm and Sun - Closed 

Customers with existing extended access will be able to access their storage unit as normal.
 
Our stores are largely automated, and are not generally high traffic premises but nevertheless we have made adjustments to staffing levels and service offerings to minimise person-to-person contact. In addition, our colleagues have intensified the daily cleaning levels of our stores especially commonly touched area such as door handles, lift buttons, pin machines etc.
Finally, colleagues and customers are reminded to observe social distancing and hand hygiene per the Government guidelines.
Anyone with coronavirus symptoms should not visit our stores. For more guidance please visit nhs.uk/coronavirus.

For more details about why we are keeping our stores open and other responses to frequently asked questions please see below.
 

Why are Safestore stores still open?

The latest Government guidance is for all retail premises to be closed with some exceptions, including storage and distribution facilities.  Our stores are open where possible because we serve many small business customers engaged in key supply chains  (e.g. grocery and pharmaceutical) as well as engineers who use our stores to store and collect parts critical to their work maintaining and repairing things like telecoms infrastructure, central heating systems, building lifts (including those in hospitals). In addition our stores do not generally have the footfall of other types of premises (such as retail). Nevertheless, the safety and well-being of our colleagues and customers is our priority and we are advising customers where possible to minimise visits and observe social distancing and hand hygiene per the Government guidelines. These measures, if observed correctly, should ensure risk of transmission is minimal.

What changes have been made to opening hours and procedures?

Following on from the government’s recent announcement regarding restrictions of movement we have made some changes to our operating hours and procedures to safely allow our colleagues and customers to access their storage units. In short, these changes are:
  • Reduced staffing levels, no customer access to our reception areas and a reduced provision of services
  • Reduced opening hours of:
    • Monday – Saturday: 8am – 12 PM and 1pm – 5pm
    • Sunday: 10am – 12pm and 1pm – 4pm
  • Please note – other individual store restrictions may apply, please contact your local store for details

Specific changes to customer processes and services:
  • No cash or cheques will be accepted, credit cards and payments via Safepay application will continue to be accepted along with Direct Debit
  • The process for new customer enquiries remain unchanged; customers can enquire via our web site, call us or mail us for a quote
  • Customer signup process including ID checks will take place electronically
  • Customers with extended access via pin code or a security fob can continue to do so as normal
  • We will temporarily no longer be accepting deliveries on your behalf although you are free to be on site and accept your own delivery.
  • Fork lift truck services are suspended
  • Packaging materials are available to order on line and be delivered to your home and business (Min qtys may apply)

If I am not on Direct Debit how can I phone up and pay?

Please call our Customer Services on 0800 444 800 to make payment.

I was due to vacate on xxx day, can I still go ahead?

Our stores remain open at this time with reduced operating hours. Please see individual store pages on the website. We will inform customers of any closures should they be required.

I have extended hours access, can I get into my unit?

Our stores remain open at this time. Customers with existing extended access will be able to access their storage unit as normal. We will inform customers of any closures should they be required.

Will you still deliver packing materials if I order online?

Packaging materials are available to order on line and be delivered to your home and business (Min qtys may apply)

What happens to my existing reservation?

Our stores remain open at this time (subject to reduced operating hours), and you may move in to your storage unit subject to completion of the signup process including ID checks which will take place electronically. Our team will advise you if it becomes necessary to close the store and make any adjustments to your reservation.

Is my insurance still valid during this period?

Our stores remain open at this time. If a store is required to close, your insurance will remain valid as long as your Insurance Administration Fee has been paid and is up to date, Please remember it is your responsibility you have the appropriate level of cover for your items. Safestore cannot be held responsible for losses arising from insufficient cover.

We’re here to help you

Experts in self storage and dedicated to offering the best customer service

Our friendly, professional advisers in store and on the phone are experts in their field and can help you every step of the way through your storage journey. Safestore is proud to have been awarded a 'Gold Trusted Merchant' award in 2014 and 2015 by Feefo (an independent customer rating system for businesses), commending our ability and commitment to making customers happy. We hope you will be one of them.

Need help?
Speak to a team member
0800 444 800
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