Coronavirus (Covid-19) & Safestore

At Safestore, the health and well-being of our customers and colleagues is our number one priority. We would like to take this opportunity to thank all of our customers and colleagues for their patience, courtesy and considerations during this testing time.
 
Opening hours update
Whilst we have recently been operating restricted hours and services during lockdown in the UK, recent updates mean we can now provide a full range of storage services during store opening and customer access times.  We have introduced additional measures to ensure the ongoing safety of our customers and colleagues.
Store opening times** from 1st June are:
Mon – Sat: 8am – 6pm
Sun: 10am – 4pm
** Unless stated otherwise on the store webpage. Please check individual stores here. Customers with enhanced access via keypad or security fob will still be able to gain entrance as usual.

Safety for everyone
Our stores are generally large buildings with low intensity of use. Nevertheless, before fully reopening, we have conducted a risk assessment of each store as per the latest Government guidance and have taken appropriate measures to ensure our stores are “covid-secure” premises. We have published the results of our risk assessments here.
 
A summary of additional measures we’ve taken:
  • We have supplied personal protective equipment (PPE) to every store for use by our colleagues and customers. This is in addition to provision of hand sanitisers and hand washing facilities.
  • We have reconfigured reception areas and installed transparent safety screens on all of our reception desks.
Safety screens in reception Personal protective equipment (PPE) for our colleagues  
  • Customers are kindly asked to pay by card or direct debit as our stores will not be accepting cash or cheque payments. Payments can also be made by phone or via customer’s online accounts.
  • We have limited access to our receptions to a maximum of 1 customer per store colleague. Customers will be asked to wait outside the reception area until a store colleague indicates that it’s safe to enter. 
  • We no longer require customers to sign in at reception in order to access the storage units. Customers are asked to use the security fob or keypad on the access control panels when entering the store. Lost fobs or key pad numbers should be reported to the store reception.
  • We have introduced a limit of 1 person per passenger lift (unless they are from the same household). Staircases will be opened to allow customers to move around the store as freely as possible.
  • We have established an enhanced cleaning schedule of all trolley handles, pallet truck handles and regular touchpoints such as lift buttons, door handles and toilets.
  • We have installed floor tape/markers, signage and posters in and around stores to help everyone to maintain a 2m distance and to provide reminders to maintain hygiene standards.
Changes to storage services
  • Deliveries: We are now accepting deliveries for customers. We will place them in a secure unit and notify customers of receipt of a delivery (please collect within 48 hours after notification). However, we will not sign for deliveries.
  • Fork lifting service: Available by prior appointment only. This service should be requested by email and confirmation must be received from the store team before arranging any deliveries. Customers will not be allowed to self-drive forklifts until further notice.
  • Boxes and packaging: Available to purchase from all store reception areas and at Safestore.co.uk with next-day delivery options available.
  • Other storage service related questions may be covered in our frequently asked questions (FAQ) section.
We kindly ask customers to be patient and to observe these important measures and changes. Our colleagues are happy to answer any questions or discuss any concerns. 

If I am not on Direct Debit how can I phone up and pay?

Please call our Customer Services on 0800 444 800 to make payment.

Are packing materials still for sale in store and online?

Packaging materials are available to order in store receptions as usual as well as online at safestore.co.uk. Online orders will be delivered to your home and business using our next day delivery service.

Is my insurance still valid during this period?

Our stores remain open at this time. If a store is required to close, your insurance will remain valid as long as your Insurance Administration Fee has been paid and is up to date, Please remember it is your responsibility you have the appropriate level of cover for your items. Safestore cannot be held responsible for losses arising from insufficient cover.

We’re here to help you

Experts in self storage and dedicated to offering the best customer service

Our friendly, professional advisers in store and on the phone are experts in their field and can help you every step of the way through your storage journey. Safestore is proud to have been awarded a 'Gold Trusted Merchant' award in 2014 and 2015 by Feefo (an independent customer rating system for businesses), commending our ability and commitment to making customers happy. We hope you will be one of them.

Need help?
Speak to a team member
0800 444 800
Complete your quote

You’re almost done!

Complete your quote at