Insurance FAQs

All our personal customers must take out a Safestore Self Storage Insurance Policy and maintain cover for the duration of their stay. (A personal customer is someone who is not acting in a business or trade capacity). Taking out an insurance policy is a standard procedure for all self storage companies.

We regret that no alternative policies can be accepted as cover for goods in store. All possessions placed in storage with us must be insured for their full replacement value.

Check out our Security FAQs for more information.

Employers Liability & Public Liability Insurers: RSA
Policy No. RKK370985
Contact email:

Do I need insurance?

Yes, your goods must be insured whilst in storage. Safestore offers tailored insurance according to the true replacement value of your goods. Please ask your store team for more details.

Why do I need insurance?

You need insurance to protect your goods from harm or damage or in case of emergencies. Safestore’s insurance will cover the building, so you need insurance to cover your own belongings.

Can I take out my own insurance?

If you are using Safestore for personal storage, you may only take out insurance supplied by Safestore. Business customers have the option of having insurance through the Safestore policy or they can supply their own cover.

What documentation do I need to provide?

If business owners choose to supply their own cover, they will be required to supply a letter/policy from the insurance company specifying:

The sum insured
The cover start and end dates
The Safestore address where they are storing their goods.
Business owners choosing to supply their own coverage must ensure that, at a minimum, it covers the same “Insured Perils” as detailed in the Safestore T&C’s. Safestore will need to take a copy of your business insurance policy and retain this on file with your rental agreement. These documents will need to be supplied annually to Safestore as they expire.

What happens if I do not have the required documents?

Business customers unable to supply the required letter or policy will be charged for insurance through Safestore at move in, which is refundable if the proper documentation is supplied within 14 days.

Can Safestore recommend insurance providers?

Safestore team members are not able to recommend insurance providers or make personal assessments of whether or not insurance is suitable for your needs.

Why do I need to contact you to find out the price of your insurance?

As we don’t know the true replacement value of the items that you’re storing, we can’t estimate the true replacement value to calculate a premium, so you’ll get a better idea of the price if you contact us directly.

What is the minimum insurance required?

All items placed in storage with us must be insured for their full new replacement value.

We’re here to help you

Experts in self storage and dedicated to offering the best customer service

Our friendly, professional advisers in store and on the phone are experts in their field and can help you every step of the way through your storage journey. Safestore is proud to have been awarded a 'Gold Trusted Merchant' award in 2014 and 2015 by Feefo (an independent customer rating system for businesses), commending our ability and commitment to making customers happy. We hope you will be one of them.

Need help?
Speak to a team member
0800 444 800
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