Prospective customers are required to provide forms of ID that allow us to check:
Full name – forenames and last name
Date of birth
Full permanent address
You must provide original documents, not photocopies, and one form of identification must contain a verified photograph, such as a passport or driver’s licence.
All identity verification is done face to face, never over the phone or by email, as your identity cannot be fully confirmed by these methods.
Photographs are taken by web cam and retained on file once your rental contract is signed. These images require full view of your face and cannot include any family or colleagues; only the person signing the contract is allowed in the image. A new web cam image will be taken with every new contract that is signed to maintain an up-to-date identification process. This is so that new or covering staff are able to easily identify you as Safestore clients and maintain the overall security of the Safestore premises for all our customers.