Security FAQs

What kind of security systems do Safestore have in store?

We take the security of your goods and possessions extremely seriously. To protect them all our centres have staffed receptions during opening hours and all stores are protected by individual intruder alarms which are unset and set during trading hours by Safestore staff. Outside of trading hours all intruder alarms are monitored by Secom PLC. Each store has a fire alarm system which is also monitored by Secom during and out of opening hours.

Access to our storage centres is strictly controlled and you are the only one with access to your room, which is locked with a padlock owned by you.

Do I need my own padlock?

Yes, you need your own padlock to ensure that you are the sole key holder for your room and so you can make sure that your room is securely locked at all times. Safestore stock a range of security padlocks in all of our stores.

What happens if I lose my key?

Everyone loses things from time to time and if you lose your key it’s not the end of the world. Once your identity has been confirmed, Safestore will cut the lock from your storage room so you are able to access it immediately. It will be necessary to acquire a new lock for your room after this, so it is advised that this is only a last resort option.

What is the procedure for entering and exiting Safestore premises?

Customers are required to sign in and out of the premises or use their issued electronic fob to gain access during opening hours. The electronic fobs should be used out of normal opening hours where customers have pre-arranged 24 hour access.

How does Safestore verify my identity?

Prospective customers are required to provide forms of ID that allow us to check:

Full name – forenames and last name
Date of birth
Full permanent address
You must provide original documents, not photocopies, and one form of identification must contain a verified photograph, such as a passport or driver’s licence.

All identity verification is done face to face, never over the phone or by email, as your identity cannot be fully confirmed by these methods.

Photographs are taken by web cam and retained on file once your rental contract is signed. These images require full view of your face and cannot include any family or colleagues; only the person signing the contract is allowed in the image. A new web cam image will be taken with every new contract that is signed to maintain an up-to-date identification process. This is so that new or covering staff are able to easily identify you as Safestore clients and maintain the overall security of the Safestore premises for all our customers.

Can I add an additional named contact for access?

You are able to give access to your room to family/friends/colleagues but their details must be added to your contract in advance and their identity verified as above.

We’re here to help you

Experts in self storage and dedicated to offering the best customer service

Our friendly, professional advisers in store and on the phone are experts in their field and can help you every step of the way through your storage journey. Safestore is proud to have been awarded a 'Gold Trusted Merchant' award in 2014 and 2015 by Feefo (an independent customer rating system for businesses), commending our ability and commitment to making customers happy. We hope you will be one of them.

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0800 444 800
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