Refund & Cancellation Policy

Last Updated: October 2026

Refunds on this page apply to boxes and packaging only, except where your licence says otherwise (for example, prepaid storage fees when we can't provide your unit). We may at any time make changes to this policy.

Boxes and Packaging Refund and Return Policy

You may return Boxes and Packaging purchased online at safestore.co.uk or in-store at your local Safestore. You have 14 days after Safestore confirms acceptance of the Boxshop order to cancel the order (the cooling off period).

Refund eligiblilty
To be eligible for a refund, the returned items but be in an unused condition – the same condition as you received them and in the original packaging. You will also need to provide a proof of purchase with an in-store receipt or email order confirmation.

Refund Processing
Once we have received and inspected the returned items, we will process a refund to your original payment method within 48 hours, however this may be minus delivery charge if the online order incurred a delivery cost. The value of the refund will be confirmed to you and reach your payment account in up to 5 days depending on your card issuer.

Return Shipping
You must agree with Safestore to return these to your local Safestore branch or by post in order to be eligable for a refund. In this instance, shipping costs will the responsibilty of the buyer. 

Digital Storage Agreement (Online Sign-Up)

ie. you did not sign a Storage Licence in person at the branch

You have 14 days after digitally signing the Storage Licence Agreement to change your mind (the cooling-off period). If you move your goods into storage during this 14 day period, the terms of the storage contract will apply and the cooling-off period will end.

You can cancel by email or post to your Safestore branch detailing your wish to cancel your licence within the cooling off period along with your name, address, room number and the start date listed in your agreement.

Cancellation Policy

Storage fees remain payable throughout the notice period

When you're ready to vacate your storage unit, you need to give notice at least 14 days before the invoice date of your storage agreement. Notice must be given in writing - either by email, post or at your Safestore location. It must contain your name, unit number and the cancellation date.

If we receive your notice less than 14 days before the end of your current invoice period, your storage will end at the end of the next invoice period. You'll need to pay storage fees for that extra period.

Example: if your invoice period ends on June 30th, we need your notice by the 16th. Notice received on the 20th means your storage ends on the last day of the next invoice period (July 28th), for which payment is still required.

For any queries on this, please contact our Customer Services team at [email protected].

Other situations where you can cancel

Moving out of storage

On your end date you must:

• Remove all your goods and leave the unit clean, tidy and in the same condition as when you started.
• Take away any rubbish. We don't provide waste bins, and you'll be charged for leaving rubbish on site or in our bins.
• Remove your lock and tell reception you've vacated the unit. If you don't, charges will continue.

Check the details of your licence agreement for additonal information.