We may at any time make changes to this policy.
Last Updated: 1st February 2021
Purchasing packaging and boxes from the online Boxshop
You have 14 days after Safestore confirms acceptance of the boxshop order to cancel the order (the cooling off period). If you receive goods, you must agree with Safestore to return these to your local Safestore branch or return by post to Safestore to be eligable for a refund. In this instance, shipping costs will the responsibilty of the buyer. Returned goods must be in unused condition in order for a refund to be approved.
Signing up to storage
You have 14 days after Safestore confirms acceptance of the order to change your mind (the cooling off period). If you cancel during this period a refund will be provided based on the length of storage you have taken prior to cancelling and all goods being removed from the Unit. Safestore can use any payment made by You to settle some or all of this. You can cancel by email, post or telephone call to Safestore referring to Your name, address and date of order.