Skip to content

Save Up To 55% Every Week! *
Secure our best discounts, get a 12 month quote

Contact Us

Customer Support

Safestore customer support team ready to help seven days a week

We're Here to Help

Whether you're an existing customer, thinking about storing with us, or just have a question, our team is ready to help. Get in touch using any of the options below.

Call us Call Us. Find your nearest store WhatsApp WhatsApp: TBA
Live Chat Live Chat Facebook Messenger Facebook Messenger
Email us Email us FAQs FAQs

Customer Support Opening Hours

Our customer support is handled by our store teams, so opening hours reflect store opening times.*

Day Hours
Monday to Saturday 8am to 6pm
Sunday 10am to 4pm

*Opening hours may vary at the following stores:

Bath, Christchurch, Chelsea, Fareham, Manchester Worsley, Walton on Thames, Notting Hill, and St John's Wood.

Please check your local store page for exact times.

Find a nearby storage centre

See all stores nationwide

Have a general enquiry about storage? No problem.

Please complete the contact form below and we will endeavour to respond to you within 24 hours.

Alternatively, you may contact us by email on [email protected]

Other Enquiries

Existing customers and storage pricing

For questions about your storage unit, pricing, or account, please contact your local store directly.

Boxes and packaging orders

For delivery queries on a recent online order, please contact [email protected] and our team will be happy to help track your order.

Corporate, investor, or press enquiries

Please visit our corporate website for the relevant contact information.

Head Office Address

Safestore Ltd
Brittanic House
Stirling Way
Borehamwood
WD6 2BT

Safestore's Excellent customer service

Excellent customer service at Safestore

TrustPilot logo

4.6

View reviews on Trustpilot

We put customer service at the heart of all that we do.

We're delighted that our customers have rated us as "Excellent" on Trustpilot, with over 11,000 reviews, alongside consistently strong ratings across Google reviews nationwide.

These ratings reflect the care, professionalism, and reliability our teams strive to deliver at every Safestore location. Whether customers are moving home, growing a business or simply need a bit of extra space, our teams are committed to delivering a great service at every stage.

We’re incredibly proud of the independent feedback we receive from customers across Trustpilot and Google. The fact that so many people choose to share such positive experiences online is the icing on the cake - and it reinforces our commitment to maintaining the high standards of service our customers expect from Safestore.

Store Icon

Found it cheaper elsewhere? We'll beat it by 10%!    "Terms apply

Get a Quote