Self storage units in Acton

Good value (50% discount for first 8 weeks). Polite staff and the storage space was the right size. One grumble was the ‘value’ packing boxes we bought. Cardboard was very thin and they were next to useless. We bought extra elsewhere.

The location is perfect

I had the best experience from all my storage experiences throughout 10years living in London
Omar helped me to choose the best unit and gave me amazing customer service. He made sure that I understood all the guidances with the storage and was happily satisfied !!
He also is so passionate about his work.
Super helpful and very caring.
Highly recommended storage and absolutely brilliant staff!:)
Thank you guys!
Never been so easy to rent a unit as in Safestore
Thanks to such an amazing employee this store runs smoothly!!!

Good works

Great, the member of staff that arrived me was amazing very friendly

Great service. it was easy, quick and very helpful. It really helped when i needed to sort something quickly.

Great and ver my functional.

My very first time of using a bought storage space to store my things away safely so l can not say much at the moment. I hope t won't have any cause to complain. My impression about the staff is very good, simply because my personal need was met,.

Emergency bookings all done superbly effectively

Really fast service. I was able to reserve and book a space on the same day and move things in by that afternoon. This was such a relief as I'd had my belongings delivered to my new flat and the sofa wouldn't fit so was on the street. Great staff and super easy and straight forward to get into the space and leave my things. Thank you!

Very impressed from start to finish how helpful the staff were. I have recommended your company to several friends already.

To be honest with you, overall your rates are much higher than your competitors, and because of this I was seriously considering going to your competitors. However, I opted to select your services due to two very important factors - Fermin and Davinia in your Acton branch. They were not only incredibly helpful, but extremely nice too, they were the deciding factor for me. I was initially contacted by Fermin who was not only very kind, but also very friendly, and he wasn't pushy in his sell. After receiving such a welcoming and polite phone call from him, I popped in to meet him. He not only made every simple and understandable, but set me up so that on his day off I could just carry on with ease. He spoke to me like a friend, and not just any customer, and I appreciated that. Which leads me to Davinia, to say she was overly accommodating would be an understatement. I came toward the end of her shift when the complex was meant to be closing, and yet she stayed an extra hour or so in order to attend to myself and another prospective customer. I was running late for a flight, and she took this into consideration as she processed my unit very swiftly and correctly, so that I could make my flight, and of course I did. As I said, your prices are rather steep, and I'll probably come back to change in a few months, however in my mind, those two lovely people are the reason why I don't mind paying that bit extra, because service that great is hard to come by. Honestly, they are the prime example of what customer service could and should be, because they make the difference when it comes to acquiring you new business. I'd just like to say thank you ever so much to them, and I look forward to liaising with them again when I'm back.

Excellent service, clean and tidy storage centre and the staff where very helpful especially Fermin who helped to make sure we got all the things we needed for storage. Highly recommend them.

Poor parking facilities, narrow corridors.
Lift doors always left open on another floor preventing people from calling it to their floor. Stronger, more visible signage telling people to close the doors would help.

Friendly and good staff!!!!

Great staff

They have been really great, the unit is a good size and shape and the staff are very helpful.