Self storage units in Plymouth

Staff very polite and helpful, storage area very clean and easily assesable.

Booked storage for 8 weeks whilst moving home and away on holiday. Very good service, units easily accessible, with staff on site if any information required, or if you had any queries.
My only criticism was that on a few occasions we were not able to get to the bay to load items due to the amount of trades people loading vans, but it was generally only a short wait.

Clean well positioned store, with excellent staff

Staff were very helpful in selecting our storage unit. The facilities are clean, tidy, well lit and secure

Safestore provided a safe and clean storage area for my belongings over the summer. Convenient drop off and pick up and a trolley to aid the loading and unloading

Staff was very helpful, and the size of container was just what I needed and in a dry place 👍

Friendly staff. All very good.

Very smart on arrival. Nice professional feel. Good manners. Very polite e-mails.Answered my questions very quickly. First class.

The staff were friendly and very helpful

Great to deal with on the phone initially. Straightforward on arrival - excellent assistance when I had to book a larger unit than originally booked as had too much to fit into first unit!! Nothing was too much trouble with the staff. Recommend this storage facility

Safestore Ltd in Plymouth offers a top quality purpose built storage facility with a variety of room sizes to suit all needs, with easy access to all rooms. The building is clean and well maintained and there is a good range and number of trolleys to suit different needs. All the staff members that we dealt with were welcoming and helpful.
If I ever need storage again Safestore will be my first choice.

Good, clear communication. Easy access to storage unit. Helpful staff who explain everything clearly and carefully

friendly helpful service

Very helpful and arranged everything so well for me. The customer service was excellent. I am very pleased with my storage unit .Very clean and tidy. I felt I was in good hands.

There’s a very good customer service, they explained everything thoroughly and clear with a friendly approach, I managed to change storage sizes with no hassle and they were very comprehensive.

I have signed the contract with Safe Store Plymouth earlier with one day on the 18/06.2019 prior renting my unit, which I intended to be just for a week from Wednesday 19/06/2019 to Wednesday the 26/06/2016 .

I was assured by the Safe Store Staff my contract will start with the date of 19/06/2019 with the duration of a week.

I was advised by the Safe Store Staff when I filled the form, to fill the section with my bank account details (big mistake), just in case if I exceed the period of time.

I have emptied my unit on the Tuesday the 25/06/2019 (one day before my contract supposed to come to an end, in my opinion ).

The next day on the Wednesday 26/06/2019 I went to sign the end of the contract with Safe Store the employ from the reception told me I have to pay another £3.61because I exceed my stay with one day.

When I have explained to the Safe Store employ what I just wrote above, she said my contract started when I signed it on the 18/06/2019.

I have explained that it was very clear and I was assured by Safe Store staff when I have signed the contract my contract will start just from the next day Wednesday 19/06/2019.
She said no, my contract started when I sign it.

On top of the money I was charged for exceeding the period of time (according with Safe Store Plymouth) today when I have checked my bank account I could see shocked I was charged for another week. In conclusion I have been charged for a 5 days use of the unit for a period of 15 days.

I would like my money back for the period I didn't use the unit and taken from my account without permission.

I strongly feel I have been tricked and not willing ever to use Safe Store Plymouth.

Extremely helpful and informative staff