Cardiff Newport Road

I was impressed by the help given by your staff. I changed my mind a couple of times about the size of the room I needed and the young lady was more than patient and helpful.

I was referred from the Battersea Park branch to the Clapham branch and that experience was seamless. There was a little mix up with the quote at the early stages but that got pretty quickly rectified and I’ve had prompt responses from Clapham. Getting the padlock and completing the paperwork for my unit was also an excellent experience.

Would have been 5 stars but as I am 74 years of age I have difficulty in unlocking the doors to the lock up as the levers are very difficuly to move.

Amazing as usual fantastic refurb of the facility on this visit
Welcomed by michael and Kieron found my self out of space at 5.30 pm 100 miles away no problem to Kieron who sorted the situation I feel safe at Safestore as a vulnerable woman who’s been scared all my life of the dark and have been attacked at knifepoint for my handbag the thought of having to go somewhere on my own terrifies me however, I don’t feel phased here alone at 3 am cctv good lighting easy access and exceptionally clean loos and floors find lock prices and blankets etc great value I also love the fact there is a forklift available and huge wide barrows

Good service, easy access fob system, helpful, friendly staff

excellent cutsomer relations

Very pleased. The storage unite was shown to me before the final agreement was signed. I was even able to upgrade and no issues to change the contract.
Friendly and helpful staff.

Really personable service, which was great given the stress of moving house. Trasey was so efficient and understanding of our requirements. I thought the flexible price packages were also really reasonable, a lot cheaper than i expected. I thoroughly recommend the Crayford branch.

Excellent service

Rubbish. Claim to have 24 hour access 365 days a year but when you turn up at 4.30 on a Friday, they turn you away and lock gates

Excelent service !!!

We needed to downsize our unit, we weren’t leaving and we even were happy to pay the higher rate for the two week notice period... they refused and now we’re expected to pay for two weeks for a unit we cannot use... spoke to Dan (regional manager) and even he couldn’t help us because the “policy/process” cannot be changed. Honestly, we’ve used storage units for years, we’re landlords and this is the first (and last) time we’ll use Safestore. Safe to say, we’ll be moving the unit to a competitor as soon as we’re next in London. Moral of the story - avoid.

The staff are extremely helpful and the unit it self is great and just what we needed. Only issue I have is that we have had the unit for nearly 2 weeks and the lift hasn't been working for a week of that.

Friendly and easy service.

Have used Safestore before and find them helpful and the facilities are clean and easy to access. Happy to recommend to my friends.

The team offered me a great deal on a very good storage unit. They were very helpful and efficient both when setting up the unit and when I went to deliver my storage items

Stephanie and Jack were brilliant in helping get the right storage.
Nothing was to much to ask for, and Stephanie was brilliant in making sure everything was ready and set for us coming in late when the office was closed.
I cannot thank you both enough! Thank you! X