Self storage units in Reading

Good customer service and friendly staff

I had a quote, which I accepted. But when I went into the branch to set it up, the gentleman at reception was confused. I am now unsure as to what I have entered into. I emailed Lewis, who gave me the original quote in order to gain clarity. His response was brief and did not address my concerns. I am unhappy with the service and feel that the company was only interested in securing my business, not providing a service.

Clear, friendly advice. Nothing too much trouble for them.

Friendly staff; clean organised site. Everything explained in detail without the need for questiions.

very friendly and helpful staff, made the whole process easy and it was a pleasure

Helpful staff explained everything we needed to know.
Very clean storage always trolleys available

Great service so far, easy to setup (Y)

I am due refund but still no signs of any refund . I paid for 4 weeks . Used storage for 2 weeks. I gave notice in the beginning but at two weeks I was told that there was no notice so no refund is due. The guy dealing with me had some IT issue with computer and he probably couldn't update the notice on the system and hence two weeks later I m told that no refund is due

Sean, the manager of the store, has been fantastic. He made time to talk to me in great detail when I dropped by to get the pricing, he made sure I got a discount for paying in advance, was there to 'check me in' on the date of the move and just generally provided customer friendly service at all times. A job very well done.

Very helpful and accommodating.

Very good service at the reading store!

Safestore was perfect but some of the staff have bad attitude,not willing to help out the customer (need to load one table not heavy but size).refuse of being braking his back as the medium size adult ( with skin head). I am barely half of his size....😂.
Apart from that all good

All the staff were very helpful and knowlidgeable. The facility is well maintained and conveniantly laid out.

Fantastic service, well run facility and impressive upkeep! Combined with the customer service, which was well above average, the entire experience was so memorable that I've recommended the facility to several people are. What a fantastic example of how things should be done - A+!

Good service......

Your trolleys are too small to transport big items such as matresses

Generally a very good service from all the staff,but a range of different types of trolley would have made moving larger items easier.