Self storage units in Edinburgh Leith

Everything went very smoothly - friendly staff. I had to arrange it at short notice and I was amazed how staff wereon the end of a phone even on Sunday

Staff were friendly and helpful and facilities were exactly as we wanted- clean, accessible and organised

Everyone was very friendly at the Leith store.I dealt mainly with Drew but everyone was friendly and approachable really. They were very happy to show us the different unit options.

This is for the Safestore Leith branch in Edinburgh. We arranged a unit but unfortunately the occupants kept it on. We were offered another 175 sqm unit, which on opening the door, appeared to be smaller than another 175sqm that we had been shown previously. It was the only large unit they had available, so we signed up to take occupancy the next day. On getting home, my husband was working the space out as we had measured up for our sofas. My husband and son discussed the space issue and went back to have another look at the unit when the measured it up. It worked out that it was only a 115sqm unit but that we were being charged for a 150sqm. By anyone's reasoning this is nothing short of fraud. We cancelled the contract, received my first 4 weeks refund on the spot, but I am still awaiting confirmation of from Safestore of the contract cancellation. I only hope that the manager there has dealt with the cancellation properly because of the issues we raised. We in turn went with the Safestore branch at Fort Kinnaird and the manager there could not have been nicer when we told him of our issues. We have ended up with a far better unit than we had been offered at the Leith branch.

The staff at the Leith branch are very helpful and friendly. The storage facilities are good, and access times excellent.

Honestly the best service I have ever had! Well done! This team is amazing, and I have never had such a good time renting a storage locker! THANK YOU for making our move fun!

All good!!!

Genuinely great customer service!

Professional, super helpful I’d recommend to anyone!

Need to be more polite when explaining which trolleys can be used by clients.

It is good !

We stored a car with safestore it was as we left it in a secure parking area. The price was good and the staff we very polite, efficient and helpful. The refund for picking the car up early was paid back into my account on the day of pick up. Excellent service, I would recommend them to others.

Friendly and efficient

What i wanted and what i needed ...simple & easy to arrange and use.

good staff members to deal with on the desk , very helpful .

Helpful, great customer experience.

Absolutely incredible service from Jen. Over the phone Jen was friendly, knowledgable and helpful.
When I met Jen in person she was on her own in the office attempting to tackle at least 4 people at once. I was impressed at how calmly and professionally she managed the busy time.

The day I came to move into my locker the men in the office were fantastic also. Great bunch of people!

The storage is great. But communication to customers needs a lot of improvement. Perhaps proper training in interpersonal relationship as well. My wife and I felt humiliated at an Edinburgh store due to the above. We swiftly moved out and got generous storage in the neighbourhood.