Self storage units in Edinburgh Leith

Yes, The reservation was simple, the place was very clean and the gents on the front desk were very friendly, knowledgeable and welcoming.

The staff were very friendly and supportive of my situation

Storage was not as advertised on the website. Employee was rude when I tried to use my own perfectly suitable lock (level 5 insurance rated), and then sold me one of their inferior locks after I didn’t have the original packaging for my lock (even though it’s easy to look up online the specification of my lock). I’m not happy with the service at all and will be filing a complaint with the trading standards authority for false advertising.

Really good service from start to finish. Everything is explained really clearly at the time of the booking.
The person I met was really friendly and show me the space to make sure I was happy with it. Thanks to that I booked the right storage size.

Nice service and welcoming staff

When we first hire the storage were we told to give a notice, we wanted to give a notice but Giovanni (one of your employers at Safestore in Salamandre street, Edinburgh) advice not to do it, eventhough we knew we would not use hte servicde for more than 3 weeks.

When we went to empty the storage we stop at the office first to let him know, at this moment he never warn us about not having given the notice so we would be charged, so we carried on and empty the storage.

When we went to pay same employer told my girlfriend we had to pay 8 pounds esxtra and he did not give a reason why. She was not aware of the contract that I have with them so she agreed and went to find me to couble check and to get some cash from me.

When I went myself to speak to Giovanni he told me with an arrogant tone of voice that we had to pay becuase we did not give the notice. I said, he advice us not to do it and he got very nervous so he sais that we were lucky because we could have been charged more. We end up paying 4 weeks in advance plus 8 pounds for a 2 weeks service. I said I did not want to pay for those extra 8 pounds, since I was giving him the notice at that right moment so I couls still use the storage for 2 more weeks. He said that he could not do that because he had cancel the accound. At this moment I got very dissapointed becuase my girlfriend is not in the contract so he should have waited for me to give a confirmation and he should have advice us that morning what could happen if we cancel it at that moment. Besides, we know that they do not accept cash, however Giovanni got our cash and we left being very dissapointing and angry.

I am afraid after our experience we are not willing to advice safestore to anybody and we will not use the service anymore.

Really helpful and easy to use.

Superb, friendly service, thankyou

Very helpful staff, explained everything well, and the storage itself is great value!

Giovanni who served us was patient and explained things clearly. I appreciated the text reminder service. The only things that could be improved are: 1) give the client a copy of the cancellation form that is signed upon ending the contract and 2) not set up the direct debit if a contract has been cancelled. We had the storage for 5 days. Understandably paid for the minimum contract of 7 days, however the direct debit was set up a couple of days AFTER we had cancelled the contract. We have deleted the direct debit. Notwithstanding this, we would use safestore again.

I had booked a 25sq ft room and on the day I went to arrange everything realised it might be too small for my needs. The guy at the store was very friendly and really helpful and didn't mind showing me a bigger space. Everything was sorted quickly and when I moved all my stuff the next day it was a total breeze.

Very happy with the service, and glad I decided to use safestore.

Incredibly friendly, helpful, efficient & professional. Everything was explained fully and in transparent language.

Very impressive.

Excellent service from all the staff I have interacted with.

Friendly staff simple process very good indeed.

Great service can't fault it . Good job peeps

Outstanding service. Will use again.

Helpful and friendly.