Self storage at Cranford - Heathrow

Very satisfied with everything!

I found the staff help and friendly. The storage units are very clean and well run.

Clean available storage. Very helpful staff.

Lied about storage size, contacted from sales with a great offer eating other quotes, signed contract for the said 150sq ft for 12 months, having then paid in advance, moved in large amount of stuff spending a day,
Then realised shelves wouldn't fit so got a measure to find it was only 128 sqft,
Was shocked had to get 3 people to confirm as couldn't belive they would do this knowing I needed the size fir business storage,
When I told staff member lee he was rude and sales driven to the issue pushing I have another unit in an area I didn't want and already had contracts waiting for me to sign or again sign a new fasle contract to pay a weeks money at the 159sqft in order to stay long enough to move out the wring sized one,
Was not apologetic and was around 6pm at night, he said I would have to be out by 8pm to avoid the fee of nearly £100 and kept paving out the office to speak about it to hid manager whom I was told said the same. He was also going to take the cost off my original card payment and only partial refund.
I was there with a disabled 12 year old that needs regular medication and routine and 4 year old, it had taken hours to move in and an impossible task. I had the inconvience of having a day wasted, having to return plus move to a new provider.
Had to make several complaints to head office for them to go back to regional manager when finally the regional manager agreed to give Me a few days to move out, no apologies about there mistake and the guy in the store where it happened (merry hill) Lee was attitude from the start and made it uncomfortable. Thankfully the 12 month contract was void, there explanation was the sizes are not acurate they go by the nearest size they advertise by so beware your getting what you paid for and they sold you.
Following this up with a formal complaint and consumer rights said they couldn't keep my money from my original payment off my card which they was going to do for the charge to vacate
Will never use again, never recommend and take this further,
Pushy sales and prob being a woman I didn't realise how wrong the size was but it made a big difference to organising shelving to fit

Great service provided by really friendly and helpful staff.

The absolutely amazing Joe, Sabrina and James make this storage location the best choice, they go above and beyond, setting the bar very high.

The only negatives about this storage facility are lack of alarmed units, no lighting in the units and no perimeter fencing, otherwise it's a perfect location with the perfect staff.

I would definitely recommend to others

Easy to book and arrange, very helpful and friendly staff at Nottingham branch.

Very helpful and obliging team.

Easy to use facility.

Great service and team. Samir, Store Manager always helpful… after I was locked on my first night as it took me for event to unload everything.

Good access when I needed just shame re increase of prices.

Professional and Friendly staff, contracts and pricing was explained thoroughly!

I have found the whole experience, so far, a very pleasant one. The staff are engaging, attentive and very helpful. The facility is clean and well presented, I had need to use the toilet and that was spotless. I have not had the need to use storage but wold not hesitate to come back to Safestore Stevenage again should the need arise.

Very helpful staff, good deals, all round very nice

excellent service

Very easy to get to and staff very helpful

Clear explanation from Chloe about all aspects of the deal.

The young lady who dealt with me was really hekpful efficient and friendly

Kind and knowledgeable staff.