Self storage units in Southampton Quay

Great proactive comms during the reservation process and first class service delivered by Nicholas on site

Great service, fitted me in with short notice, great price without the hassle I was getting from other providers. Thank you!

Very helpful, friendly and competitive

Booked a 40ft container.
Got our shipment into it but both doors would not shut. Local manager had to call another manager to help shut it (my husband included)
Had to plastic sheeting in front of stuff Incase it rained.
Temporary solution was divided to close the doors (not shut as they should be)
Then got a call 3-5 (!) days later to say it is fixed.

From the moment I requested a quote to actually moving my items into my storage unit, I received excellent service. Every member of staff was incredibly helpful, polite and efficient and made the whole process very easy for me. I would recommend them to anyone needing storage or packing goods.

Very friendly and helpful

Safestore have really gone the extra mile with assisting a local charity in Southampton. The staff in the local office were very welcoming and incredibly efficient with helping our Trust. Thank you all very much.

Leak in the roof which flooded my area and has damaged my personal belongings.
No contact from the company to let me know.

Service has been a nightmare!!

We'd like to thank Paula at the Southampton store for her excellent customer service, for helping us pick the right size room and the times we needed. She was very kind and helpful, always with a great smile. Many thanks!

Safestore were very helpful...after being unable to fit us in at the first site we tried at very short notice, they contacted the ‘sister’ store nearby who were able to provide space for us.
Also the manager was lovely and gave us a good price and the £10. offer to spend on boxes.
Thank you very much.

Everything looked good. I look forward to get my stuff back in the next couple of weeks.

Friendly. Helpful staff. We would use them again and recommend them to friends.
But would make it clear to customers about it bring called alligator 🐊 storage

So, I moved area (Southampton to London) for a duration of 3 months - so, I thought I would put some bits in storage. Firstly, the place was called 'Crocodile storage' or something silly, Safestore had apparently acquired them recently, so it was very confusing to even find the space. Secodnly, they offered far less than what Safestore do, and I was not told this on the phone. So, I ended up having to get a bigger unit than I wanted - something that was not told to me on the phone. Thirdly, the place is so run down, the lights wern't working and the place seemed so sketchy. Right thought too, as my partner went to go and get some bits (a week later) and the lights were still broken, they did not ask her for any ID and the two incompetent workers put my items in the wrong locker - so she was looking around like a fool, trying to find my bits. Do not go here, the place is a disgrace. The receptionist was lovely, though.

So, if you want your belongings unsecured, in an old, run down building with a lack of lighting - please book with them. The damn place is not even called Safestore!!!

Every thing was explained clearly , staff were attentive and helpful

So friendly and helpful. Storage facility excellent