Self storage units in Wessex Way

I am very pleased with Safestore, the process was straightforward and was in my store in quick time.

Excellent customer service, easy and quick paperwork procedure plus the staff are very friendly & helpful.

The facility is absolutely 100% I look at many storage units and this one was far the best. The team could not do enough to help and the BEST PART WAS “THE SERVICE JUST GOT BETTER AND BETTER” Thank you

Excellent. Very helpful from the very start; showed me the unit I was allotted which was clean and tidy and was exactly right for my items for storage. Would use them again if I should need to store my items again
JH 4C25.

I have just moved into safe stoire and the service I received was as expected good.

I was impressed by the help given by your staff. I changed my mind a couple of times about the size of the room I needed and the young lady was more than patient and helpful.

I was referred from the Battersea Park branch to the Clapham branch and that experience was seamless. There was a little mix up with the quote at the early stages but that got pretty quickly rectified and I’ve had prompt responses from Clapham. Getting the padlock and completing the paperwork for my unit was also an excellent experience.

Would have been 5 stars but as I am 74 years of age I have difficulty in unlocking the doors to the lock up as the levers are very difficuly to move.

Amazing as usual fantastic refurb of the facility on this visit
Welcomed by michael and Kieron found my self out of space at 5.30 pm 100 miles away no problem to Kieron who sorted the situation I feel safe at Safestore as a vulnerable woman who’s been scared all my life of the dark and have been attacked at knifepoint for my handbag the thought of having to go somewhere on my own terrifies me however, I don’t feel phased here alone at 3 am cctv good lighting easy access and exceptionally clean loos and floors find lock prices and blankets etc great value I also love the fact there is a forklift available and huge wide barrows

Good service, easy access fob system, helpful, friendly staff

excellent cutsomer relations

Very pleased. The storage unite was shown to me before the final agreement was signed. I was even able to upgrade and no issues to change the contract.
Friendly and helpful staff.

Really personable service, which was great given the stress of moving house. Trasey was so efficient and understanding of our requirements. I thought the flexible price packages were also really reasonable, a lot cheaper than i expected. I thoroughly recommend the Crayford branch.

Excellent service

Rubbish. Claim to have 24 hour access 365 days a year but when you turn up at 4.30 on a Friday, they turn you away and lock gates

Excelent service !!!

We needed to downsize our unit, we weren’t leaving and we even were happy to pay the higher rate for the two week notice period... they refused and now we’re expected to pay for two weeks for a unit we cannot use... spoke to Dan (regional manager) and even he couldn’t help us because the “policy/process” cannot be changed. Honestly, we’ve used storage units for years, we’re landlords and this is the first (and last) time we’ll use Safestore. Safe to say, we’ll be moving the unit to a competitor as soon as we’re next in London. Moral of the story - avoid.