Safestore receives Feefo Platinum Trusted Service
Safestore has won the Feefo Platinum Trusted Service award for a THIRD time! The award is an independent seal of excellence that recognises businesses for delivering exceptional experiences, as rated by real customers.
Since 2014, Feefo has recognised the businesses who deliver exceptional experiences, using feedback from real customers. The Trusted Service Awards are unique as they are based purely on feedback from real customers. This means they are a true reflection of commitment to outstanding customer service
Feefo have given Platinum Trusted Service awards to businesses who have achieved Gold standard for three consecutive years
. To receive a Gold Trusted Service award, businesses must have collected at least 50 reviews with a Feefo service rating of between 4.5 and 4.9 between 1st
January 2020 and 31st
Shahid Kadodia, Digital & Marketing Director at Safestore, commented: "We’re thrilled to receive this award from Feefo. It means a lot because it’s based on feedback from our customers and, ultimately, keeping them happy is why we come to work each day
. The award also recognises just how hard our staff have worked in really difficult circumstances. We’re fully committed to the highest quality of service
, so it’s vital for us to listen, understand and respond to all our customers."
This award means even more following another difficult year. Online interactions have soared since the start of coronavirus. People are now 40% more likely to leave feedback after a purchase. This has made it very difficult for many businesses who struggled to respond effectively. 43% of people now believe that companies have become less effective at dealing with negative feedback in the last year.
Congratulating Safestore, Kim Burgess, Head of Customer Success at Feefo, said: "The Trusted Service Awards recognise companies who go above and beyond to provide the very best customer experience. I’m so impressed by how our customers have overcome the challenges of the past two years. A particular congratulations to our Platinum Trusted Service winners. It’s an extremely tough challenge. I can’t wait to see what our customers achieve in 2022."
Feefo is a leading global customer reviews and insights platform on a mission to empower its clients to fully understand how their customers experience their product or service. The Feefo suite of software, combined with its technical solutions expertise, enables its clients to gain a deeper understanding of customer sentiment, behaviour and intent, empowering them with insights to make better business decisions and improve their return on investment. With 96% of customers relying on reviews to purchase, Feefo also creates trust between consumers and businesses by adopting a unique approach to only collect verified reviews from real people.
Please visit: www.feefo.com
Over 120 stores nationwide
Safestore are the UK's No.1 for choice with a total of 125 centres nationwide. With state of the art security including 24 hour CCTV, you can rest assured that your things are safe at any Safestore near you.
Lowest Price Guarantee
At Safestore, we’ll beat any local comparable quote. Quotes must be presented to us within 28 days of moving in and will be beaten by 10% for the first 8 weeks and thereafter we will price match for the anticipated length of stay. * Terms apply.
Expert customer services
We take great pride in our store teams around the country who strive to offer the best possible customer service and expert advice to make your storage experience easy and stress-free.