General FAQs

Get answers to frequently asked questions about self storage and how it works

What is self storage?

Self Storage is a relatively recent service industry in the UK. Self Storage centres have a selection of room sizes that you can hire from a locker up to the size of a tennis court or larger, short or long term. You bring your goods or possessions to the storage centre, lock them in the room and come and go as you please during opening hours. You are the only key holder. You can store almost anything unless it is perishable, live or flammable.

The best way to find out how Self Storage works at Safestore is to drop into any of our storage centres. To find the most convenient storage centre you can use the location finder on this website. All our storage centres have a fully trained team who would be delighted to show you around and answer any queries and questions you might have. If it's not convenient to drop in please don't hesitate to contact us by telephone or email.

We’re here to help you

Experts in self storage and dedicated to offering the best customer service

Our friendly, professional advisers in store and on the phone are experts in their field and can help you every step of the way through your storage journey. Safestore is proud to have been awarded a 'Gold Trusted Merchant' award in 2014 and 2015 by Feefo (an independent customer rating system for businesses), commending our ability and commitment to making customers happy. We hope you will be one of them.

Need help?
Speak to a team member
0800 444 800