Self Storage Units in Kings Cross

Excellent communication (weekends and work days), very transparent and thorough. Met our needs at each stage of our removal and accomodated last-minute changes very professionally.

Excellent customer service. User-friendly online booking procedure.

Safestore insisted on taking direct debit details even though the unit was to be hired for a fixed term and this fee had already been paid. They then proceeded to charge me twice for the storage fees. Upon realising this it took numerous phone calls / emails both to the store and central customer services to resolve. Still awaiting refund weeks later.

This is a shame as the in-store assistant was extremely helpful / friendly and unit facilities were decent.

Simple and straight forward! Even with the current situation the team were proactive and easy to work with.

Bad service by the kings cross manager

Good service, easy to set-up but some people there are not really friendly. Nevertheless all professional. Be good to have a more caring client relationship.

Staff could be a little nicer and Extra polite. They give me the impression that coming to work is a bore and really pisses them off.................

I tried to pick up my stored items yesterday but found out that I had been given an office hours only locker, after I specifically asked for 24 hour access. I am furious and now will be out of pocket £50 in car hire fees and £200 in lost earnings in order to collect them this morning instead.

Although I liked Safestore's location - a couple of things put me off. 1) When I went to get my refund, it was much lower than anticipated as I had to pay insurance for the full four week period, even when I had said that I only needed the unit for two weeks, had given them notice of my leaving date and asked for the amount I expected to have refunded.

In addition, it was not made abundantly clear (as it should have been) that only the ground floor of this facility was available 24/7 and not the other floors (so we had to leave in a huge rush to beat the 6pm deadline when I was under the impression that it was a 24/7 unit facility. These two things in combination has caused me to score this facility poorly. Simply giving people proper notice, upfront of potentially annoying terms would be helpful.

When I booked by website the price was 28 pounds per week, however in the end of one week I payed around 70 pounds The company need to be clear regarding the price of the service.

Used their storage twice. Decent rates, clean storage, and secure. Only issue is check in took a bit longer than needed.

Really professional and friendly staff, super safe and clean storage place. A hidden gem in the city!

My check in was so smooth. The gentlemen were professionals and also nice and kind. They made my move in so easy and enjoyable.

We were traveling in and around London and Paris and needed a place to store some of our luggage and switch stuff around. It was awesome. Bring your own lock and save some money on that. It was a great value.

Great service, stella guy

The employee who helped me check in was very kind and helpful, but he was dealing with an issue when I arrived and there was no one else on staff to help assist. He was able to get me signed in and settled into my unit, but it took longer than expected because he was trying to juggle too many things. Just a recommendation to always have more than one staff member present in case there are multiple customers to assist, particularly on weekends!

I am very satisfied with the service of Safestore Ltd at Pentoville Rd , Kings Cross. The staff are very kind, helpful and supportive. I will recommend it to my friends and i would like to usevtheir service again. Thank you to all the staff .