Self storage units in Sunderland

Very well explained

Professional yet friendly. Listened and advised accordingly. Excellent spatial awareness! Which is what you'd hope for in their job. :-)

Staff were brilliant ... so helpful

Fantastic service , would highly recommended

I would absolutely recommend Safestore to anyone looking for storage facilities. Professional, friendly, spotlessly clean and good value for money.

Good customer service!

Excellent service and great staff.

Customer service was a 10/10! Quick and friendly! Can not fault this company at all! Absolutely brilliant!

very good

Excellent and friendly customer service from manager

The girl at the front desk is professional and personable. She is thorough and explains things very clearly.

The manager on the other hand, presents as cocky and unhelpful. The senior managers were visiting the day I called and the difference in his demeanour was stark, when comparing how he was with me a d them. If I had to deal with him I wouldn't have taken the unit.

Staff helpful and informative

reception staff handled the situation very efficiently, thanks to you all.

Friendly and helpful staff

Friendly, helpful, staff and storage which was just what I required.

Really good service and will be using again in future and recommending to others

Never used storage facility before so needed lots of help.
The young lady was polite friendly and very helpful explaining how the system works and showing me the different options available.

I am extremely disappointed that, while seemingly offering me a great deal, in actual fact Safestore has been ripping me off.
How?
Well, first of all i asked for a Locker space, which they either claimed they had, or said they would charge me in kind.
Now i've come to find out that they have actually charged me for a space 5and 1/2 times the size I needed, limited access to belongings because space was on the 2nd floor, which meant I had to always book an hotel, or not sleep, whenever I needed to access my belongings, given I have been staying in the south East of England.
Now that I was finally able to transfer said belonging to a locker, and it is important to highlight that my boxes DONT even fill up a locked space, the store has made no mention of refunding me for excessive charging, or anything.
The manager just greedily charged on demanding that I sign a new "long-term contract", no offers [as a new contract], or anything. Furthermore, payment was due on the 7th of the month, but he went on demanding I sign the new contract over one week before… Again, no mention of a refund for the early transfer.

Importantly, it was the shop who ought to have been transparent from the start, and simply say they "did not have a locker space, AND would be charging me for the bogger space, if I decided to take it". This is NOT what happened. They just led me through a false sense of good will and security, by accepting to place items in a larger space, while maintaining that i'd be charged for locker space, but them go ahead and actually charge for the large space, as though it was what i request, and not their offer so as not to loose the opportunity to have another customer.

I mean… really. If I had how to move and store the items elsewhere, I'd have done it on the spot!
No one likes to be ripped off. Much less Greedily Ripped off.

I want to know if there's a head office overseeing this behaviour, because I intend to pursue the matter, and make really poor press about their behaviour indeed, unless they offer to make appropriate amends, not only for the misconduct, but for the intense inconveniences and stress they have / are imposing on me to even have to raise a complaint about it.

Thank you for asking.